Refund policy
At Omnira, every pair is thoughtfully handcrafted and carefully inspected before dispatch. We encourage you to review our Size Guide before placing your order.
We offer one complimentary size exchange for eligible orders. As our products are handcrafted, we generally do not accept returns or offer cash refunds. Refunds are issued only if you receive a damaged, defective, or incorrect product and a replacement cannot be arranged.
Size Exchange
We offer one complimentary size exchange for the same style and colour, subject to availability.
To be eligible:
- Raise your request within 3 days of receiving your order.
- The product must be unused, unworn, and returned in its original shoe box, dust bag, and all accompanying packaging.
- Exchanges are available only for a change of size.
- Each order is eligible for one exchange only.
If the requested size is unavailable, we will issue Omnira Store Credit, valid for 12 months.
Once your request is approved, we will arrange a complimentary reverse pickup wherever serviceable.
Returns & Refunds
Returns are accepted only if you receive a damaged, defective, or incorrect product.
Please notify us within 48 hours of delivery with clear photographs.
Once verified, we will arrange a replacement at no additional cost. If a replacement cannot be arranged, you may choose between Omnira store credit, or a full refund to your original payment method.
Approved refunds will be processed within 7–10 business days.
Sale & Promotional Items
Products purchased during a sale, promotional offer, or using a discount code are not eligible for exchange, return, or refund, unless they are received in a damaged, defective, or incorrect condition.
Cancellation
Orders may be cancelled until they have been dispatched.
For prepaid orders, approved refunds will be processed after deducting a 4% payment processing fee.
For Cash on Delivery (COD) orders, the ₹500 advance payment will be refunded only if the order is cancelled before dispatch, after deducting the applicable 4% payment processing fee.
Once an order has been dispatched, it cannot be cancelled.
Cash on Delivery (COD)
If a confirmed Cash on Delivery (COD) order is refused, cancelled after dispatch, or returned due to unsuccessful delivery attempts, the ₹500 advance payment is non-refundable.
How to Request an Exchange, Return, Refund or Cancellation
Please email care@omnira.in with the following details:
- Order Number
- Full Name
- Email Address
- Brief description of your request
- Clear photographs (if applicable)
Suggested email subject lines:
- Exchange Request – Order #1001
- Return Request – Order #1001
- Refund Request – Order #1001
- Cancellation Request – Order #1001
- Damaged Product – Order #1001
- Incorrect Product Received – Order #1001
Our Customer Care team aims to respond within 1–2 business days.
Please do not dispatch any product without prior approval from our Customer Care team. Once your request has been approved, we will share the next steps and arrange a reverse pickup wherever serviceable.