1. Are Omnira shoes true to size?
Yes. Omnira footwear is designed to fit true to size. We recommend selecting the size you usually wear. If you're between two sizes, we recommend choosing the larger size.
2. Are your shoes handcrafted?
Yes. Every Omnira pair is handcrafted in India using premium woven cotton, original Omnira artwork, intricate embroidery, and carefully selected materials.
3. What materials are used?
Our footwear is crafted using premium woven cotton, handcrafted embroidery, a soft velvet lining, a cushioned footbed, and a flexible TPR sole.
4. How do I care for my Omnira shoes?
We recommend keeping your shoes away from rain and cleaning them gently with a soft brush and mild detergent when needed. Please check Caring for Omnira on a Product Page for detailed care instructions.
5. Do you offer size exchanges?
Yes. We offer one complimentary size exchange for the same style and colour, subject to our Exchanges, Returns, Refunds & Cancellations policy.
6. Can I return my order?
Returns are accepted only if you receive a damaged, defective, or incorrect product.
7. Do you offer refunds?
Refunds are issued only if a replacement cannot be arranged for a damaged, defective, or incorrect product.
8. Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available on eligible orders within India. A ₹500 advance payment is required to confirm COD orders.
9. How long will it take to receive my order?
We aim to process and dispatch all orders within 1–2 working days. Delivery timelines vary depending on your location. Please visit our Shipping & Delivery page for more information.
10. Do you ship across India?
Yes. We offer complimentary shipping across India.